Shipping & Returns
All orders are usually dispatched within 48 hours after receipt of payment and are shipped from Sydney via courier with tracking. Delivery to your designated address is made with authority to leave at premises, if no-one is there to receive it. We currently only deliver within Australia.
Delivery should be made within 2-10 working days from the date of dispatch, depending on destination.
For all Australian orders, please see our shipping rates below:
- $9.95 standard postage and handling, within Australia
- FREE delivery on all online orders over $75 within Australia
Delivery times will vary for personalised orders, which we will discuss with you to ensure we meet your delivery requirements.
We do not dispatch or deliver at weekends or public holidays.
Delight Homewares cannot be held responsible for late or failed deliveries for reasons outside of its control e.g. in the cases of adverse weather conditions.
In cases where we are unable to deliver all the products within your order at the same time, or where there are multiple boxes within your consignment, you will only be charged once for delivery.
Returns and Refunds
We are totally dedicated to offering you the highest level of customer service so Delight Homewares operates a full replacement policy for items damaged in transit. If your order should arrive damaged or is different to the one you ordered please send a photo so we can organise a replacement or refund.
We hope you are happy with our products but if for any reason you are not totally satisfied please contact us at firstname.lastname@example.org for a refund or exchange. Please note we are unable to provide refunds or exchanges without proof of purchase. You can return the product for a full refund, as long as the item is returned in its original condition (return postage will be at your cost).
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using PayPal, then the credit will be refunded to the same PayPal account.
If you have any problems regarding your order – please feel free to contact us (stating an order number).
An order can only be cancelled up to the point it is dispatched. As orders are usually sent within 48 hours of an order being placed, please contact us immediately before your order has left our control. After that point you will need to accept delivery and then return the order to us in accordance with our Returns and Refunds Policy above.
Packaging and the Environment
In order to protect your newly purchased products, we ensure our packing is done thoroughly and carefully with reinforced cardboard and packing materials to eliminate, or at least minimise, breakage. We want your order to arrive safe and sound!
Understanding the importance of minimising wastage, and to do our bit for the environment, Delight Homewares uses recycled materials where we can. We also reuse the packing materials we receive in an extra effort to reduce our environmental impact.